Reading Time: 4 minutes Anyone who works in a hospital or many other organizations has heard the phrase “patient experience” many times over the last few years. However, when it comes to hospitals and other medical organizations, the idea can elicit a bit of annoyance, as discussed in many of our previous blog posts. Nearly every professional in the …
Simple and Quick Opportunities to Improve Patient Experience Read More »
Reading Time: 2 minutes Last week we discussed the patient experience problem facing healthcare. Leadership and individual providers have significantly differing views of the importance of patient experience. Understanding when the customer is right, when there’s actually an issue, and when changes should be made is critical, but in most cases healthcare companies are missing the mark. This problem …
Reading Time: 4 minutes In 2018, a study asked nearly 2,000 hospital patients to offer information about their experiences. One of the things that was measured was the Net Promoter Score (NPS), while another was the current emotional state of the patient. It might seem strange to think that a patient’s emotional state has an effect on their hospital’s …
How Patient Confidence Relates to Higher Hospital NPS Read More »
Reading Time: 3 minutes The customer is always right. …right? For many service-based companies, this mantra rings true more often than it doesn’t. It’s not hard to understand that if a customer is not happy with what you are doing, they will likely go elsewhere. When a customer at a restaurant thinks the server is rude, regardless of the …
Reading Time: 15 minutes Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today we’re really excited to get a chance to talk to Paul Carrington, the Director of Quality at Pratt Regional Medical Center in Pratt, Kansas. …
Reading Time: 5 minutes The rise of consumerism has put a great deal of pressure on Healthcare organizations across the country to improve their patient experience. Let us take a closer look at how businesses in general go about prioritizing customer experience to succeed in improving loyalty, satisfaction, and retention resulting in better business and happier consumers. By Gert …
15 Stats for Loyalty, Retention, and Satisfaction Read More »
Reading Time: 12 minutes Hi, everybody. Welcome to another in our series of interviews with leaders in the patient experience world. My name is Andy Roth. I am Head of Customer Success at Feedtrail. Today I’m very excited to talk to Cheryl Kilbourne, the Director of Inpatient Nursing at WakeMed North Hospital in Raleigh, North Carolina. She and I …
Reading Time: 5 minutes To retain your patients, you must increase satisfaction and practice performance scores. Follow these tips to increase customer loyalty. By Gert Volmer Physician reimbursement continues to be impacted by patient satisfaction scores. At one time, only hospitals needed to concern themselves with these scores; now, however, the effect is felt by practices of all sizes. …
5 Practices that Improve Patient Satisfaction and Practice Performance Scores Read More »
Reading Time: 5 minutes In the healthcare field, it is essential to build loyalty and retain patients. We have the solutions you need to exceed the expectations of your clientele. By Gert Volmer It’s hard to win consumer loyalty for your healthcare system. To build strong loyalty and retain patients, you must focus on creating and implementing several core …
Reading Time: 2 minutes SYNLAB partners with Feedtrail to promote and evaluate customer feedback. SYNLAB, the leading medical diagnostic services provider in Europe, entered into a partnership with Feedtrail, offering a digital platform for real-time patient and customer feedback based in Europe, that distributes and conducts customer and patient satisfaction surveys. By Gert Volmer Munich, 18 July 2019 With …